Clients’ satisfaction and success is what drives CAMERAReadyArt. Every client is unique and has their set of curious questions or concerns about a service, pricing, process etc. We aim to answer them both fully and satisfactorily, every time. However, with the growing number of clients from diverse industries, client servicing can be challenging sometimes. Thus, we’ve developed a handful of client servicing principles which our team believes in and follow diligently. These principles became the foundation of our excellent client servicing and helped our customers trust us beyond their expectations. Let’s check them out:
Maintain a personal touch. Don’t say “Thanks! Order received”, instead use “Thanks Darren, your order has been received.”
Learn & Learn
Listen to clients or read their comments sincerely. This will help in drafting a satisfactory response and will allow us to adapt services, delivery process and much more.
Time is money. Being consistent and quick in answering client’s questions and resolving their challenges is always a priority for us.
Avoid creating puzzling situations. Instead, we always answer clients’ questions with necessary details and accurate pricing.
Avoid using words like can’t, won’t, not able to or unfortunately. Always be positive and assertive while communicating with clients.
Do a thorough examination of the situation, probe facts, understand delivery challenges and accordingly answer clients.
If you need some time to research or consult a co-worker, always acknowledge the client and inform when you will get back to them.
Offer the next best alternative solution or choices to clients based upon your learning and experience; within the given timeline and budget.
Vouch your Actions
If needed, vouch your answers with help of previous replies or screenshots of the conversations or of monetary exchange.
To avoid monotonous questions and answers, it’s better to create FAQs – a curated list of repetitive questions with satisfying answers.
Our US customer service teams are available by phone or email, ready to assist on all your art and design projects or address any issues in real time without email back and forth. Contact CAMERAReadyArt at 888-956-6006 or submit your ideas or questions here.